Customer Experience Archives | Lean Apps GmbH

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Customer Experience

Digital Transformation

Three ways to create your company’s digital vision

  • Ripu Daman Singh
  • |
  • January 26, 2017

True digital transformation starts at the top of a company. It starts with a focused vision. Often created and led by the senior-most employees. And then carried out by the...

Customer Satisfaction

Is the competition sleeping with your customers?

  • Ripu Daman Singh
  • |
  • November 16, 2016

Burberry would have died a decade ago had it not been for its digital re-birth. It all began back in 2006 when Angela Ahrendts took over Burberry, a brand that...

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